68 lines
3.4 KiB
Markdown
68 lines
3.4 KiB
Markdown
---
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description: Getting help with Memories
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---
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# Help and FAQ
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## Getting Help
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If you have any questions, feel free to reach out at
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- [Discord community](https://discord.gg/7Dr9f9vNjJ) (any questions, feedback, suggestions, etc.)
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- [GitHub issues](https://github.com/pulsejet/memories/issues) (bugs and feature requests)
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- [Nextcloud forums](https://help.nextcloud.com/) (questions about Nextcloud not specific to Memories)
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## FAQ
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**How is it different from the default Nextcloud Photos app?**
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You can find a full comparison [here](../memories-vs-photos).
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**What apps does Memories compete against?**
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Commercial cloud photo services. The target is to be better than `X` service provider that you pay $$$ for, and be usable by grandma.
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**Is it production ready?**
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Yes.
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**Does it support multiple users and external sharing?**
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Yes.
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**Why is it tied to Nextcloud? Isn't this a lot of overhead? Isn't PHP slow?**
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1. Reinventing the wheel is pointless. If Memories was a dedicated app, that would mean re-implementing everything from automatic file upload to multi-user support and auth integrations. The maintenance overhead of such a codebase increases exponentially, all while completely unnecessary since someone else is maintaining the exact same things in another piece of software. Integrating with Nextcloud is what makes Memories sustainable.
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1. PHP and Nextcloud have become very fast over the last few years, and running both is very minimal overhead. Functions such as upgrading Nextcloud
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to newer versions is seamless especially when using Docker.
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1. The power of Memories is integration: the Nextcloud ecosystem provides tons of other apps for extending functionality.
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**Why doesn't it support `<some-feature>` such as XMP tags and advanced metadata editing?**
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The target user of Memories is not a tech-savvy self-hoster. Most commonly used / available features will be given priority over advanced features, e.g. most useful for professionals / photographers / data hoarders. That doesn't mean to say these features will necessarily not be implemented.
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**Does Memories support a folder structure for storage?**
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Yes. All photos are stored in a folder structure, and only displayed as a flat timeline. This means you can swap out Memories for any other photo app if you want (no lock-in). You can also view the photos in the folder structure if you desire.
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**Does it have a mobile app?**
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The Android app is available in early access on [Google Play](https://play.google.com/store/apps/details?id=gallery.memories) or [GitHub Releases](https://github.com/pulsejet/memories/releases?q=android). The web app is very responsive on mobile and can be used on Android and iOS. You can use the official Nextcloud app to auto-upload photos and videos from your device.
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**How is it better than the `Y` FOSS photo manager?**
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UX and performance. The devil is in the details.
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**It's slow or doesn't work**
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Make sure you follow the [troubleshooting steps](../troubleshooting/#performance). Unless you have hundreds of thousands of photos on a Raspberry Pi, Memories should be very fast. File an issue otherwise.
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**It says "nothing to show here" on startup?**
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Indexing is performed in the background, and can take a while depending on the number of photos. Follow
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the [configuration steps](../config) and be patient.
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**Will it run on my system?**
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In general, if you can run Nextcloud, you should be able to run Memories. File an issue if you run into problems.
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