960 lines
30 KiB
HTML
960 lines
30 KiB
HTML
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<!doctype html>
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<html lang="en" class="no-js">
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<head>
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<meta charset="utf-8">
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<meta name="viewport" content="width=device-width,initial-scale=1">
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<meta name="description" content="Getting help with Memories">
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<link rel="canonical" href="https://memories.gallery/faq/">
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<link rel="prev" href="../occ-commands/">
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<link rel="next" href="../changelog/">
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<link rel="icon" href="../assets/favicon.ico">
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<meta name="generator" content="mkdocs-1.5.3, mkdocs-material-9.5.3">
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<title>Help and FAQ - Memories</title>
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<link rel="stylesheet" href="../assets/stylesheets/main.50c56a3b.min.css">
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<link rel="stylesheet" href="../assets/stylesheets/palette.06af60db.min.css">
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<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
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<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Roboto:300,300i,400,400i,700,700i%7CRoboto+Mono:400,400i,700,700i&display=fallback">
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<style>:root{--md-text-font:"Roboto";--md-code-font:"Roboto Mono"}</style>
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<script>__md_scope=new URL("..",location),__md_hash=e=>[...e].reduce((e,_)=>(e<<5)-e+_.charCodeAt(0),0),__md_get=(e,_=localStorage,t=__md_scope)=>JSON.parse(_.getItem(t.pathname+"."+e)),__md_set=(e,_,t=localStorage,a=__md_scope)=>{try{t.setItem(a.pathname+"."+e,JSON.stringify(_))}catch(e){}}</script>
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<meta property="og:type" content="website" >
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<meta property="og:title" content="Help and FAQ - Memories" >
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<meta property="og:description" content="Getting help with Memories" >
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<meta property="og:image" content="https://memories.gallery/assets/images/social/faq.png" >
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<meta property="og:image:type" content="image/png" >
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<meta property="og:image:width" content="1200" >
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<meta property="og:image:height" content="630" >
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<meta property="og:url" content="https://memories.gallery/faq/" >
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<meta name="twitter:title" content="Help and FAQ - Memories" >
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<meta name="twitter:description" content="Getting help with Memories" >
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<meta name="twitter:image" content="https://memories.gallery/assets/images/social/faq.png" >
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</head>
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<body dir="ltr" data-md-color-scheme="default" data-md-color-primary="blue" data-md-color-accent="indigo">
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<input class="md-toggle" data-md-toggle="drawer" type="checkbox" id="__drawer" autocomplete="off">
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<input class="md-toggle" data-md-toggle="search" type="checkbox" id="__search" autocomplete="off">
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<label class="md-overlay" for="__drawer"></label>
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<div data-md-component="skip">
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<a href="#help-and-faq" class="md-skip">
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Skip to content
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</a>
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</div>
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<div data-md-component="announce">
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</div>
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<header class="md-header md-header--shadow md-header--lifted" data-md-component="header">
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<nav class="md-header__inner md-grid" aria-label="Header">
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<a href=".." title="Memories" class="md-header__button md-logo" aria-label="Memories" data-md-component="logo">
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<img src="../assets/app.svg" alt="logo">
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</a>
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<label class="md-header__button md-icon" for="__drawer">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M3 6h18v2H3V6m0 5h18v2H3v-2m0 5h18v2H3v-2Z"/></svg>
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</label>
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<div class="md-header__title" data-md-component="header-title">
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<div class="md-header__ellipsis">
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<div class="md-header__topic">
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<span class="md-ellipsis">
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Memories
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</span>
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</div>
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<div class="md-header__topic" data-md-component="header-topic">
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<span class="md-ellipsis">
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Help and FAQ
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</span>
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</div>
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</div>
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</div>
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<form class="md-header__option" data-md-component="palette">
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<input class="md-option" data-md-color-media="" data-md-color-scheme="default" data-md-color-primary="blue" data-md-color-accent="indigo" aria-label="Switch to dark mode" type="radio" name="__palette" id="__palette_0">
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<label class="md-header__button md-icon" title="Switch to dark mode" for="__palette_1" hidden>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M12 8a4 4 0 0 0-4 4 4 4 0 0 0 4 4 4 4 0 0 0 4-4 4 4 0 0 0-4-4m0 10a6 6 0 0 1-6-6 6 6 0 0 1 6-6 6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z"/></svg>
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</label>
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<input class="md-option" data-md-color-media="" data-md-color-scheme="slate" data-md-color-primary="blue" data-md-color-accent="indigo" aria-label="Switch to light mode" type="radio" name="__palette" id="__palette_1">
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<label class="md-header__button md-icon" title="Switch to light mode" for="__palette_0" hidden>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M12 18c-.89 0-1.74-.2-2.5-.55C11.56 16.5 13 14.42 13 12c0-2.42-1.44-4.5-3.5-5.45C10.26 6.2 11.11 6 12 6a6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z"/></svg>
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</label>
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</form>
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<script>var media,input,key,value,palette=__md_get("__palette");if(palette&&palette.color){"(prefers-color-scheme)"===palette.color.media&&(media=matchMedia("(prefers-color-scheme: light)"),input=document.querySelector(media.matches?"[data-md-color-media='(prefers-color-scheme: light)']":"[data-md-color-media='(prefers-color-scheme: dark)']"),palette.color.media=input.getAttribute("data-md-color-media"),palette.color.scheme=input.getAttribute("data-md-color-scheme"),palette.color.primary=input.getAttribute("data-md-color-primary"),palette.color.accent=input.getAttribute("data-md-color-accent"));for([key,value]of Object.entries(palette.color))document.body.setAttribute("data-md-color-"+key,value)}</script>
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<label class="md-header__button md-icon" for="__search">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
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</label>
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<div class="md-search" data-md-component="search" role="dialog">
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<label class="md-search__overlay" for="__search"></label>
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<div class="md-search__inner" role="search">
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<form class="md-search__form" name="search">
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<input type="text" class="md-search__input" name="query" aria-label="Search" placeholder="Search" autocapitalize="off" autocorrect="off" autocomplete="off" spellcheck="false" data-md-component="search-query" required>
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<label class="md-search__icon md-icon" for="__search">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z"/></svg>
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</label>
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<nav class="md-search__options" aria-label="Search">
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<button type="reset" class="md-search__icon md-icon" title="Clear" aria-label="Clear" tabindex="-1">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M19 6.41 17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12 19 6.41Z"/></svg>
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</button>
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</nav>
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</form>
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<div class="md-search__output">
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<div class="md-search__scrollwrap" data-md-scrollfix>
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<div class="md-search-result" data-md-component="search-result">
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<div class="md-search-result__meta">
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Initializing search
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</div>
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<ol class="md-search-result__list" role="presentation"></ol>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="md-header__source">
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<a href="https://github.com/pulsejet/memories" title="Go to repository" class="md-source" data-md-component="source">
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<div class="md-source__icon md-icon">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><!--! Font Awesome Free 6.5.1 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc.--><path d="M439.55 236.05 244 40.45a28.87 28.87 0 0 0-40.81 0l-40.66 40.63 51.52 51.52c27.06-9.14 52.68 16.77 43.39 43.68l49.66 49.66c34.23-11.8 61.18 31 35.47 56.69-26.49 26.49-70.21-2.87-56-37.34L240.22 199v121.85c25.3 12.54 22.26 41.85 9.08 55a34.34 34.34 0 0 1-48.55 0c-17.57-17.6-11.07-46.91 11.25-56v-123c-20.8-8.51-24.6-30.74-18.64-45L142.57 101 8.45 235.14a28.86 28.86 0 0 0 0 40.81l195.61 195.6a28.86 28.86 0 0 0 40.8 0l194.69-194.69a28.86 28.86 0 0 0 0-40.81z"/></svg>
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</div>
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<div class="md-source__repository">
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pulsejet/memories
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</div>
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</a>
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</div>
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</nav>
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<nav class="md-tabs" aria-label="Tabs" data-md-component="tabs">
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<div class="md-grid">
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<ul class="md-tabs__list">
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<li class="md-tabs__item">
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<a href=".." class="md-tabs__link">
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Home
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</a>
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</li>
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<li class="md-tabs__item">
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<a href="../install/" class="md-tabs__link">
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Getting started
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</a>
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</li>
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<li class="md-tabs__item md-tabs__item--active">
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<a href="./" class="md-tabs__link">
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Support
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</a>
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</li>
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</ul>
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</div>
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</nav>
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</header>
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<div class="md-container" data-md-component="container">
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<main class="md-main" data-md-component="main">
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<div class="md-main__inner md-grid">
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<div class="md-sidebar md-sidebar--primary" data-md-component="sidebar" data-md-type="navigation" >
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<div class="md-sidebar__scrollwrap">
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<div class="md-sidebar__inner">
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<nav class="md-nav md-nav--primary md-nav--lifted" aria-label="Navigation" data-md-level="0">
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<label class="md-nav__title" for="__drawer">
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<a href=".." title="Memories" class="md-nav__button md-logo" aria-label="Memories" data-md-component="logo">
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<img src="../assets/app.svg" alt="logo">
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</a>
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Memories
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</label>
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<div class="md-nav__source">
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<a href="https://github.com/pulsejet/memories" title="Go to repository" class="md-source" data-md-component="source">
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<div class="md-source__icon md-icon">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><!--! Font Awesome Free 6.5.1 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc.--><path d="M439.55 236.05 244 40.45a28.87 28.87 0 0 0-40.81 0l-40.66 40.63 51.52 51.52c27.06-9.14 52.68 16.77 43.39 43.68l49.66 49.66c34.23-11.8 61.18 31 35.47 56.69-26.49 26.49-70.21-2.87-56-37.34L240.22 199v121.85c25.3 12.54 22.26 41.85 9.08 55a34.34 34.34 0 0 1-48.55 0c-17.57-17.6-11.07-46.91 11.25-56v-123c-20.8-8.51-24.6-30.74-18.64-45L142.57 101 8.45 235.14a28.86 28.86 0 0 0 0 40.81l195.61 195.6a28.86 28.86 0 0 0 40.8 0l194.69-194.69a28.86 28.86 0 0 0 0-40.81z"/></svg>
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</div>
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<div class="md-source__repository">
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pulsejet/memories
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</div>
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</a>
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</div>
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<ul class="md-nav__list" data-md-scrollfix>
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<li class="md-nav__item">
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<a href=".." class="md-nav__link">
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<span class="md-ellipsis">
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Home
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</span>
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</a>
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</li>
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<li class="md-nav__item md-nav__item--section md-nav__item--nested">
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<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2" >
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<label class="md-nav__link" for="__nav_2" id="__nav_2_label" tabindex="">
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<span class="md-ellipsis">
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Getting started
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</span>
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<span class="md-nav__icon md-icon"></span>
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</label>
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<nav class="md-nav" data-md-level="1" aria-labelledby="__nav_2_label" aria-expanded="false">
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<label class="md-nav__title" for="__nav_2">
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<span class="md-nav__icon md-icon"></span>
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Getting started
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</label>
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<ul class="md-nav__list" data-md-scrollfix>
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<li class="md-nav__item">
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<a href="../install/" class="md-nav__link">
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<span class="md-ellipsis">
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Installation
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="../config/" class="md-nav__link">
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<span class="md-ellipsis">
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Configuration
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="../file-types/" class="md-nav__link">
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<span class="md-ellipsis">
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File Type Support
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="../hw-transcoding/" class="md-nav__link">
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<span class="md-ellipsis">
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Hardware Transcoding
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="../troubleshooting/" class="md-nav__link">
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<span class="md-ellipsis">
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Troubleshooting
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="../system-config/" class="md-nav__link">
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<span class="md-ellipsis">
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config.php options
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<h1 id="help-and-faq">Help and FAQ</h1>
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<h2 id="getting-help">Getting Help</h2>
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<p>If you have any questions, feel free to reach out at</p>
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<ul>
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<li><a href="https://discord.gg/7Dr9f9vNjJ">Discord community</a> (any questions, feedback, suggestions, etc.)</li>
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<li><a href="https://github.com/pulsejet/memories/issues">GitHub issues</a> (bugs and feature requests)</li>
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<li><a href="https://help.nextcloud.com/">Nextcloud forums</a> (questions about Nextcloud not specific to Memories)</li>
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</ul>
|
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<h2 id="faq">FAQ</h2>
|
|
<p><strong>How is it different from the default Nextcloud Photos app?</strong></p>
|
|
<p>You can find a full comparison <a href="../memories-vs-photos">here</a>.</p>
|
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<p><strong>What apps does Memories compete against?</strong></p>
|
|
<p>Commercial cloud photo services. The target is to be better than <code>X</code> service provider that you pay $$$ for, and be usable by grandma.</p>
|
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<p><strong>Is it production ready?</strong></p>
|
|
<p>Yes.</p>
|
|
<p><strong>Does it support multiple users and external sharing?</strong></p>
|
|
<p>Yes.</p>
|
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<p><strong>Why is it tied to Nextcloud? Isn't this a lot of overhead? Isn't PHP slow?</strong></p>
|
|
<ol>
|
|
<li>Reinventing the wheel is pointless. If Memories was a dedicated app, that would mean re-implementing everything from automatic file upload to multi-user support and auth integrations. The maintenance overhead of such a codebase increases exponentially, all while completely unnecessary since someone else is maintaining the exact same things in another piece of software. Integrating with Nextcloud is what makes Memories sustainable.</li>
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<li>PHP and Nextcloud have become very fast over the last few years, and running both is very minimal overhead. Functions such as upgrading Nextcloud
|
|
to newer versions is seamless especially when using Docker.</li>
|
|
<li>The power of Memories is integration: the Nextcloud ecosystem provides tons of other apps for extending functionality.</li>
|
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</ol>
|
|
<p><strong>Why doesn't it support <code><some-feature></code> such as XMP tags and advanced metadata editing?</strong></p>
|
|
<p>The target user of Memories is not a tech-savvy self-hoster. Most commonly used / available features will be given priority over advanced features, e.g. most useful for professionals / photographers / data hoarders. That doesn't mean to say these features will necessarily not be implemented.</p>
|
|
<p><strong>Does Memories support a folder structure for storage?</strong></p>
|
|
<p>Yes. All photos are stored in a folder structure, and only displayed as a flat timeline. This means you can swap out Memories for any other photo app if you want (no lock-in). You can also view the photos in the folder structure if you desire.</p>
|
|
<p><strong>Does it have a mobile app?</strong></p>
|
|
<p>The Android app is available in early access on <a href="https://play.google.com/store/apps/details?id=gallery.memories">Google Play</a> or <a href="https://github.com/pulsejet/memories/releases?q=android">GitHub Releases</a>. The web app is very responsive on mobile and can be used on Android and iOS. You can use the official Nextcloud app to auto-upload photos and videos from your device.</p>
|
|
<p><strong>How is it better than the <code>Y</code> FOSS photo manager?</strong></p>
|
|
<p>UX and performance. The devil is in the details.</p>
|
|
<p><strong>It's slow or doesn't work</strong></p>
|
|
<p>Make sure you follow the <a href="../troubleshooting/#performance">troubleshooting steps</a>. Unless you have hundreds of thousands of photos on a Raspberry Pi, Memories should be very fast. File an issue otherwise.</p>
|
|
<p><strong>It says "nothing to show here" on startup?</strong></p>
|
|
<p>Indexing is performed in the background, and can take a while depending on the number of photos. Follow
|
|
the <a href="../config">configuration steps</a> and be patient.</p>
|
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<p><strong>Will it run on my system?</strong></p>
|
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<p>In general, if you can run Nextcloud, you should be able to run Memories. File an issue if you run into problems.</p>
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