1272 lines
45 KiB
HTML
1272 lines
45 KiB
HTML
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<!doctype html>
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<html lang="en" class="no-js">
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<head>
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<meta charset="utf-8">
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<meta name="viewport" content="width=device-width,initial-scale=1">
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<meta name="description" content="Solutions to common problems">
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<link rel="canonical" href="https://memories.gallery/troubleshooting/">
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<link rel="prev" href="../hw-transcoding/">
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<link rel="next" href="../system-config/">
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<link rel="icon" href="../assets/favicon.ico">
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<meta name="generator" content="mkdocs-1.5.3, mkdocs-material-9.5.3">
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<title>Troubleshooting - Memories</title>
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<link rel="stylesheet" href="../assets/stylesheets/main.50c56a3b.min.css">
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<link rel="stylesheet" href="../assets/stylesheets/palette.06af60db.min.css">
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<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
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<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Roboto:300,300i,400,400i,700,700i%7CRoboto+Mono:400,400i,700,700i&display=fallback">
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<style>:root{--md-text-font:"Roboto";--md-code-font:"Roboto Mono"}</style>
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<script>__md_scope=new URL("..",location),__md_hash=e=>[...e].reduce((e,_)=>(e<<5)-e+_.charCodeAt(0),0),__md_get=(e,_=localStorage,t=__md_scope)=>JSON.parse(_.getItem(t.pathname+"."+e)),__md_set=(e,_,t=localStorage,a=__md_scope)=>{try{t.setItem(a.pathname+"."+e,JSON.stringify(_))}catch(e){}}</script>
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<meta property="og:type" content="website" >
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<meta property="og:title" content="Troubleshooting - Memories" >
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<meta property="og:description" content="Solutions to common problems" >
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<meta property="og:image" content="https://memories.gallery/assets/images/social/troubleshooting.png" >
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<meta property="og:image:type" content="image/png" >
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<meta property="og:image:width" content="1200" >
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<meta property="og:image:height" content="630" >
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<meta property="og:url" content="https://memories.gallery/troubleshooting/" >
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<meta name="twitter:card" content="summary_large_image" >
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<meta name="twitter:title" content="Troubleshooting - Memories" >
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<meta name="twitter:description" content="Solutions to common problems" >
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<meta name="twitter:image" content="https://memories.gallery/assets/images/social/troubleshooting.png" >
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</head>
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<body dir="ltr" data-md-color-scheme="default" data-md-color-primary="blue" data-md-color-accent="indigo">
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<input class="md-toggle" data-md-toggle="drawer" type="checkbox" id="__drawer" autocomplete="off">
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<input class="md-toggle" data-md-toggle="search" type="checkbox" id="__search" autocomplete="off">
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<label class="md-overlay" for="__drawer"></label>
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<div data-md-component="skip">
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<a href="#troubleshooting" class="md-skip">
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Skip to content
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</a>
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</div>
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<div data-md-component="announce">
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</div>
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<header class="md-header md-header--shadow md-header--lifted" data-md-component="header">
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<nav class="md-header__inner md-grid" aria-label="Header">
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<a href=".." title="Memories" class="md-header__button md-logo" aria-label="Memories" data-md-component="logo">
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<img src="../assets/app.svg" alt="logo">
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</a>
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<label class="md-header__button md-icon" for="__drawer">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M3 6h18v2H3V6m0 5h18v2H3v-2m0 5h18v2H3v-2Z"/></svg>
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</label>
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<div class="md-header__title" data-md-component="header-title">
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<div class="md-header__ellipsis">
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<div class="md-header__topic">
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<span class="md-ellipsis">
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Memories
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</span>
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</div>
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<div class="md-header__topic" data-md-component="header-topic">
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<span class="md-ellipsis">
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Troubleshooting
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</span>
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</div>
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</div>
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</div>
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<form class="md-header__option" data-md-component="palette">
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<input class="md-option" data-md-color-media="" data-md-color-scheme="default" data-md-color-primary="blue" data-md-color-accent="indigo" aria-label="Switch to dark mode" type="radio" name="__palette" id="__palette_0">
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<label class="md-header__button md-icon" title="Switch to dark mode" for="__palette_1" hidden>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M12 8a4 4 0 0 0-4 4 4 4 0 0 0 4 4 4 4 0 0 0 4-4 4 4 0 0 0-4-4m0 10a6 6 0 0 1-6-6 6 6 0 0 1 6-6 6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z"/></svg>
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</label>
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<input class="md-option" data-md-color-media="" data-md-color-scheme="slate" data-md-color-primary="blue" data-md-color-accent="indigo" aria-label="Switch to light mode" type="radio" name="__palette" id="__palette_1">
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<label class="md-header__button md-icon" title="Switch to light mode" for="__palette_0" hidden>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M12 18c-.89 0-1.74-.2-2.5-.55C11.56 16.5 13 14.42 13 12c0-2.42-1.44-4.5-3.5-5.45C10.26 6.2 11.11 6 12 6a6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z"/></svg>
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</label>
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</form>
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<script>var media,input,key,value,palette=__md_get("__palette");if(palette&&palette.color){"(prefers-color-scheme)"===palette.color.media&&(media=matchMedia("(prefers-color-scheme: light)"),input=document.querySelector(media.matches?"[data-md-color-media='(prefers-color-scheme: light)']":"[data-md-color-media='(prefers-color-scheme: dark)']"),palette.color.media=input.getAttribute("data-md-color-media"),palette.color.scheme=input.getAttribute("data-md-color-scheme"),palette.color.primary=input.getAttribute("data-md-color-primary"),palette.color.accent=input.getAttribute("data-md-color-accent"));for([key,value]of Object.entries(palette.color))document.body.setAttribute("data-md-color-"+key,value)}</script>
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<label class="md-header__button md-icon" for="__search">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
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</label>
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<div class="md-search" data-md-component="search" role="dialog">
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<label class="md-search__overlay" for="__search"></label>
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<div class="md-search__inner" role="search">
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<form class="md-search__form" name="search">
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<input type="text" class="md-search__input" name="query" aria-label="Search" placeholder="Search" autocapitalize="off" autocorrect="off" autocomplete="off" spellcheck="false" data-md-component="search-query" required>
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<label class="md-search__icon md-icon" for="__search">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z"/></svg>
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</label>
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<nav class="md-search__options" aria-label="Search">
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<button type="reset" class="md-search__icon md-icon" title="Clear" aria-label="Clear" tabindex="-1">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M19 6.41 17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12 19 6.41Z"/></svg>
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</button>
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</nav>
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</form>
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<div class="md-search__output">
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<div class="md-search__scrollwrap" data-md-scrollfix>
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<div class="md-search-result" data-md-component="search-result">
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<div class="md-search-result__meta">
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Initializing search
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</div>
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<ol class="md-search-result__list" role="presentation"></ol>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="md-header__source">
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<a href="https://github.com/pulsejet/memories" title="Go to repository" class="md-source" data-md-component="source">
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<div class="md-source__icon md-icon">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><!--! Font Awesome Free 6.5.1 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc.--><path d="M439.55 236.05 244 40.45a28.87 28.87 0 0 0-40.81 0l-40.66 40.63 51.52 51.52c27.06-9.14 52.68 16.77 43.39 43.68l49.66 49.66c34.23-11.8 61.18 31 35.47 56.69-26.49 26.49-70.21-2.87-56-37.34L240.22 199v121.85c25.3 12.54 22.26 41.85 9.08 55a34.34 34.34 0 0 1-48.55 0c-17.57-17.6-11.07-46.91 11.25-56v-123c-20.8-8.51-24.6-30.74-18.64-45L142.57 101 8.45 235.14a28.86 28.86 0 0 0 0 40.81l195.61 195.6a28.86 28.86 0 0 0 40.8 0l194.69-194.69a28.86 28.86 0 0 0 0-40.81z"/></svg>
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</div>
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<div class="md-source__repository">
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pulsejet/memories
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</div>
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</a>
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</div>
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</nav>
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<nav class="md-tabs" aria-label="Tabs" data-md-component="tabs">
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<div class="md-grid">
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<ul class="md-tabs__list">
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<li class="md-tabs__item">
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<a href=".." class="md-tabs__link">
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Home
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</a>
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</li>
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<li class="md-tabs__item md-tabs__item--active">
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<a href="../install/" class="md-tabs__link">
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Getting started
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</a>
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</li>
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<li class="md-tabs__item">
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<a href="../faq/" class="md-tabs__link">
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Support
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</a>
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</li>
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</ul>
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</div>
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</nav>
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</header>
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<div class="md-container" data-md-component="container">
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<main class="md-main" data-md-component="main">
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<div class="md-main__inner md-grid">
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<div class="md-sidebar md-sidebar--primary" data-md-component="sidebar" data-md-type="navigation" >
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<div class="md-sidebar__scrollwrap">
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<div class="md-sidebar__inner">
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<nav class="md-nav md-nav--primary md-nav--lifted" aria-label="Navigation" data-md-level="0">
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<label class="md-nav__title" for="__drawer">
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<a href=".." title="Memories" class="md-nav__button md-logo" aria-label="Memories" data-md-component="logo">
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<img src="../assets/app.svg" alt="logo">
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</a>
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Memories
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</label>
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<div class="md-nav__source">
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<a href="https://github.com/pulsejet/memories" title="Go to repository" class="md-source" data-md-component="source">
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<div class="md-source__icon md-icon">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><!--! Font Awesome Free 6.5.1 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc.--><path d="M439.55 236.05 244 40.45a28.87 28.87 0 0 0-40.81 0l-40.66 40.63 51.52 51.52c27.06-9.14 52.68 16.77 43.39 43.68l49.66 49.66c34.23-11.8 61.18 31 35.47 56.69-26.49 26.49-70.21-2.87-56-37.34L240.22 199v121.85c25.3 12.54 22.26 41.85 9.08 55a34.34 34.34 0 0 1-48.55 0c-17.57-17.6-11.07-46.91 11.25-56v-123c-20.8-8.51-24.6-30.74-18.64-45L142.57 101 8.45 235.14a28.86 28.86 0 0 0 0 40.81l195.61 195.6a28.86 28.86 0 0 0 40.8 0l194.69-194.69a28.86 28.86 0 0 0 0-40.81z"/></svg>
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<div class="md-source__repository">
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pulsejet/memories
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</div>
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</a>
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</div>
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Home
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<span class="md-ellipsis">
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Getting started
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<span class="md-nav__icon md-icon"></span>
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<span class="md-nav__icon md-icon"></span>
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Getting started
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<ul class="md-nav__list" data-md-scrollfix>
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<li class="md-nav__item">
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<a href="../install/" class="md-nav__link">
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<span class="md-ellipsis">
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Installation
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</span>
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</a>
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<li class="md-nav__item">
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<a href="../config/" class="md-nav__link">
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<span class="md-ellipsis">
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Configuration
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</span>
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</a>
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<li class="md-nav__item">
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<a href="../file-types/" class="md-nav__link">
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<span class="md-ellipsis">
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File Type Support
|
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</span>
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</a>
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<li class="md-nav__item">
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<a href="../hw-transcoding/" class="md-nav__link">
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<span class="md-ellipsis">
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Hardware Transcoding
|
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</span>
|
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</a>
|
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<li class="md-nav__item md-nav__item--active">
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<input class="md-nav__toggle md-toggle" type="checkbox" id="__toc">
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<label class="md-nav__link md-nav__link--active" for="__toc">
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<span class="md-ellipsis">
|
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|
|
Troubleshooting
|
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</span>
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<span class="md-nav__icon md-icon"></span>
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</label>
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<a href="./" class="md-nav__link md-nav__link--active">
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<span class="md-ellipsis">
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Troubleshooting
|
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|
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</span>
|
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</a>
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<nav class="md-nav md-nav--secondary" aria-label="Table of contents">
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<label class="md-nav__title" for="__toc">
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<span class="md-nav__icon md-icon"></span>
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Table of contents
|
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</label>
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<ul class="md-nav__list" data-md-component="toc" data-md-scrollfix>
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<li class="md-nav__item">
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<a href="#performance" class="md-nav__link">
|
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<span class="md-ellipsis">
|
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|
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Performance
|
||
|
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</span>
|
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|
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</a>
|
||
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</li>
|
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<li class="md-nav__item">
|
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<a href="#no-photos-are-shown" class="md-nav__link">
|
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<span class="md-ellipsis">
|
||
|
|
No photos are shown
|
||
|
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</span>
|
||
|
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</a>
|
||
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</li>
|
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<li class="md-nav__item">
|
||
|
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<a href="#issues-with-docker" class="md-nav__link">
|
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|
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<span class="md-ellipsis">
|
||
|
|
Issues with Docker
|
||
|
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</span>
|
||
|
|
</a>
|
||
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|
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|
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<nav class="md-nav" aria-label="Issues with Docker">
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<ul class="md-nav__list">
|
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<li class="md-nav__item">
|
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<a href="#occ-commands-fail" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
OCC commands fail
|
||
|
|
</span>
|
||
|
|
</a>
|
||
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|
||
|
|
</li>
|
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|
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<li class="md-nav__item">
|
||
|
|
<a href="#usage-of-tmpfs" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Usage of tmpfs
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
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|
||
|
|
</li>
|
||
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|
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|
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</ul>
|
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</nav>
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</li>
|
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|
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<li class="md-nav__item">
|
||
|
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<a href="#issues-with-nixos" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
Issues with NixOS
|
||
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</span>
|
||
|
|
</a>
|
||
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|
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|
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<nav class="md-nav" aria-label="Issues with NixOS">
|
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<ul class="md-nav__list">
|
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<li class="md-nav__item">
|
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<a href="#background-index-fails" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
Background index fails
|
||
|
|
</span>
|
||
|
|
</a>
|
||
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|
||
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</li>
|
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</ul>
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</nav>
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</li>
|
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|
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|
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<li class="md-nav__item">
|
||
|
|
<a href="#reverse-geocoding-places" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Reverse Geocoding (Places)
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
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|
||
|
|
<nav class="md-nav" aria-label="Reverse Geocoding (Places)">
|
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<ul class="md-nav__list">
|
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|
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<li class="md-nav__item">
|
||
|
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<a href="#planet-db-download-fails" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Planet DB download fails
|
||
|
|
</span>
|
||
|
|
</a>
|
||
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|
||
|
|
</li>
|
||
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|
||
|
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<li class="md-nav__item">
|
||
|
|
<a href="#error-incorrect-string-value" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Error: Incorrect string value
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
</li>
|
||
|
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|
||
|
|
</ul>
|
||
|
|
</nav>
|
||
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|
||
|
|
</li>
|
||
|
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|
||
|
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<li class="md-nav__item">
|
||
|
|
<a href="#transcoding" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Transcoding
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
</li>
|
||
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|
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<li class="md-nav__item">
|
||
|
|
<a href="#reset" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
Reset
|
||
|
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</span>
|
||
|
|
</a>
|
||
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|
||
|
|
<nav class="md-nav" aria-label="Reset">
|
||
|
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<ul class="md-nav__list">
|
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|
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<li class="md-nav__item">
|
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|
|
<a href="#instruction-set-change" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Instruction set change
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
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|
||
|
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</li>
|
||
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|
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|
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</ul>
|
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</nav>
|
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</li>
|
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</ul>
|
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</nav>
|
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</li>
|
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<li class="md-nav__item">
|
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|
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<a href="../system-config/" class="md-nav__link">
|
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|
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|
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|
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<span class="md-ellipsis">
|
||
|
|
config.php options
|
||
|
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</span>
|
||
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|
||
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|
||
|
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</a>
|
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</li>
|
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<li class="md-nav__item">
|
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<a href="../occ-commands/" class="md-nav__link">
|
||
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|
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|
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|
|
<span class="md-ellipsis">
|
||
|
|
OCC commands
|
||
|
|
</span>
|
||
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|
||
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|
||
|
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</a>
|
||
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</li>
|
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</ul>
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</nav>
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<li class="md-nav__item md-nav__item--section md-nav__item--nested">
|
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<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_3" >
|
||
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<label class="md-nav__link" for="__nav_3" id="__nav_3_label" tabindex="">
|
||
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|
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<span class="md-ellipsis">
|
||
|
|
Support
|
||
|
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</span>
|
||
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|
||
|
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|
||
|
|
<span class="md-nav__icon md-icon"></span>
|
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|
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</label>
|
||
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|
||
|
|
<nav class="md-nav" data-md-level="1" aria-labelledby="__nav_3_label" aria-expanded="false">
|
||
|
|
<label class="md-nav__title" for="__nav_3">
|
||
|
|
<span class="md-nav__icon md-icon"></span>
|
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|
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Support
|
||
|
|
</label>
|
||
|
|
<ul class="md-nav__list" data-md-scrollfix>
|
||
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|
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<li class="md-nav__item">
|
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|
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<a href="../faq/" class="md-nav__link">
|
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|
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|
|
<span class="md-ellipsis">
|
||
|
|
Help and FAQ
|
||
|
|
</span>
|
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<a href="../changelog/" class="md-nav__link">
|
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<span class="md-ellipsis">
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Changelog
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</a>
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<a href="../memories-vs-photos/" class="md-nav__link">
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<span class="md-ellipsis">
|
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Memories vs Photos
|
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<a href="../privacy/" class="md-nav__link">
|
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<span class="md-ellipsis">
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Privacy
|
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</span>
|
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</a>
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</nav>
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|
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|
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<div class="md-sidebar md-sidebar--secondary" data-md-component="sidebar" data-md-type="toc" >
|
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<div class="md-sidebar__scrollwrap">
|
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<div class="md-sidebar__inner">
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<nav class="md-nav md-nav--secondary" aria-label="Table of contents">
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<label class="md-nav__title" for="__toc">
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<span class="md-nav__icon md-icon"></span>
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Table of contents
|
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</label>
|
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<ul class="md-nav__list" data-md-component="toc" data-md-scrollfix>
|
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<li class="md-nav__item">
|
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<a href="#performance" class="md-nav__link">
|
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<span class="md-ellipsis">
|
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Performance
|
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</span>
|
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</a>
|
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</li>
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<li class="md-nav__item">
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<a href="#no-photos-are-shown" class="md-nav__link">
|
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<span class="md-ellipsis">
|
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No photos are shown
|
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</span>
|
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</a>
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</li>
|
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<li class="md-nav__item">
|
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<a href="#issues-with-docker" class="md-nav__link">
|
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|
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<span class="md-ellipsis">
|
||
|
|
Issues with Docker
|
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|
</span>
|
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|
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</a>
|
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|
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<nav class="md-nav" aria-label="Issues with Docker">
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<ul class="md-nav__list">
|
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<a href="#occ-commands-fail" class="md-nav__link">
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<span class="md-ellipsis">
|
||
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OCC commands fail
|
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</span>
|
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</a>
|
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|
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<a href="#usage-of-tmpfs" class="md-nav__link">
|
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<span class="md-ellipsis">
|
||
|
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Usage of tmpfs
|
||
|
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</span>
|
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|
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</a>
|
||
|
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|
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|
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</li>
|
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|
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<li class="md-nav__item">
|
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<a href="#issues-with-nixos" class="md-nav__link">
|
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|
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<span class="md-ellipsis">
|
||
|
|
Issues with NixOS
|
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</span>
|
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|
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</a>
|
||
|
|
|
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|
|
<nav class="md-nav" aria-label="Issues with NixOS">
|
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<ul class="md-nav__list">
|
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|
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<li class="md-nav__item">
|
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<a href="#background-index-fails" class="md-nav__link">
|
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<span class="md-ellipsis">
|
||
|
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Background index fails
|
||
|
|
</span>
|
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|
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</a>
|
||
|
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|
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</li>
|
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|
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</li>
|
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<li class="md-nav__item">
|
||
|
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<a href="#reverse-geocoding-places" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Reverse Geocoding (Places)
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<nav class="md-nav" aria-label="Reverse Geocoding (Places)">
|
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<ul class="md-nav__list">
|
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|
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<li class="md-nav__item">
|
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<a href="#planet-db-download-fails" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Planet DB download fails
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
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|
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|
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</li>
|
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|
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<li class="md-nav__item">
|
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<a href="#error-incorrect-string-value" class="md-nav__link">
|
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|
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<span class="md-ellipsis">
|
||
|
|
Error: Incorrect string value
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
</li>
|
||
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|
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|
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</ul>
|
||
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|
||
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|
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|
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</li>
|
||
|
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|
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|
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<li class="md-nav__item">
|
||
|
|
<a href="#transcoding" class="md-nav__link">
|
||
|
|
<span class="md-ellipsis">
|
||
|
|
Transcoding
|
||
|
|
</span>
|
||
|
|
</a>
|
||
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|
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|
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</li>
|
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|
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<li class="md-nav__item">
|
||
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<a href="#reset" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
Reset
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<nav class="md-nav" aria-label="Reset">
|
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|
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<ul class="md-nav__list">
|
||
|
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|
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|
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<li class="md-nav__item">
|
||
|
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<a href="#instruction-set-change" class="md-nav__link">
|
||
|
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<span class="md-ellipsis">
|
||
|
|
Instruction set change
|
||
|
|
</span>
|
||
|
|
</a>
|
||
|
|
|
||
|
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</li>
|
||
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|
||
|
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|
||
|
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</nav>
|
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|
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|
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|
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|
||
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|
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|
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</nav>
|
||
|
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|
||
|
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</div>
|
||
|
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|
||
|
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|
||
|
|
|
||
|
|
|
||
|
|
<div class="md-content" data-md-component="content">
|
||
|
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<article class="md-content__inner md-typeset">
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<a href="https://github.com/pulsejet/memories/blob/master/docs/troubleshooting.md" title="Edit this page" class="md-content__button md-icon">
|
||
|
|
|
||
|
|
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M10 20H6V4h7v5h5v3.1l2-2V8l-6-6H6c-1.1 0-2 .9-2 2v16c0 1.1.9 2 2 2h4v-2m10.2-7c.1 0 .3.1.4.2l1.3 1.3c.2.2.2.6 0 .8l-1 1-2.1-2.1 1-1c.1-.1.2-.2.4-.2m0 3.9L14.1 23H12v-2.1l6.1-6.1 2.1 2.1Z"/></svg>
|
||
|
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</a>
|
||
|
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|
||
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|
||
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|
||
|
|
|
||
|
|
<h1 id="troubleshooting">Troubleshooting</h1>
|
||
|
|
<p>This page contains solutions to common problems. If you are facing any issues, please refer to this page before opening an issue.</p>
|
||
|
|
<h2 id="performance">Performance</h2>
|
||
|
|
<div class="admonition tip">
|
||
|
|
<p class="admonition-title">Nextcloud AIO</p>
|
||
|
|
<p>If you are using <a href="https://github.com/nextcloud/all-in-one">AIO</a>, these options should be configured by default.</p>
|
||
|
|
</div>
|
||
|
|
<p>Memories is very fast, but its performance largely depends on how well the Nextcloud instance is tuned.</p>
|
||
|
|
<ul>
|
||
|
|
<li>Make sure you are running the latest stable version of Nextcloud and Memories.</li>
|
||
|
|
<li>Follow the steps in the <a href="https://docs.nextcloud.com/server/latest/admin_manual/installation/server_tuning.html">server tuning</a> documentation.</li>
|
||
|
|
<li>
|
||
|
|
<p>Follow all configuration steps in the <a href="../config">configuration</a> documentation.</p>
|
||
|
|
<ul>
|
||
|
|
<li>Disable video transcoding if your server is not powerful enough.</li>
|
||
|
|
<li>Reduce the maximum size of previews to be generated.</li>
|
||
|
|
</ul>
|
||
|
|
</li>
|
||
|
|
<li>
|
||
|
|
<p>Make sure you are running HTTPS (very important).</p>
|
||
|
|
</li>
|
||
|
|
<li>Enable HTTP/2 or HTTP/3 on your server.</li>
|
||
|
|
<li>Enable and configure PHP Opcache and JIT.</li>
|
||
|
|
<li>Enable and configure the APCu cache.</li>
|
||
|
|
<li>Enable and configure Redis for transactional file locking.</li>
|
||
|
|
<li>Enable gzip compression on your HTTP server for static assets (CSS/JS).</li>
|
||
|
|
</ul>
|
||
|
|
<h2 id="no-photos-are-shown">No photos are shown</h2>
|
||
|
|
<p>This means that Memories is unable to find any indexed photos in your Nextcloud instance. Make sure you have followed the <a href="../config">configuration steps</a>. Note that Memories indexes photos in the background, so it may take a while for the photos to show up. Ensure that Nextcloud's cron system is properly configured and running.</p>
|
||
|
|
<h2 id="issues-with-docker">Issues with Docker</h2>
|
||
|
|
<p>Note: Using the community <a href="https://hub.docker.com/_/nextcloud/">Nextcloud Docker</a> image or <a href="https://github.com/nextcloud/all-in-one">AIO</a> are the recommended ways of running Memories. If you are using a different image, you may run into issues. Please file any bugs you find on GitHub.</p>
|
||
|
|
<h3 id="occ-commands-fail">OCC commands fail</h3>
|
||
|
|
<p>The most common reason for this is a missing interactive TTY. Make sure you run the commands with <code>-it</code>:</p>
|
||
|
|
<div class="language-bash highlight"><pre><span></span><code><span id="__span-0-1"><a id="__codelineno-0-1" name="__codelineno-0-1" href="#__codelineno-0-1"></a>docker<span class="w"> </span><span class="nb">exec</span><span class="w"> </span>-it<span class="w"> </span>my_nc_container<span class="w"> </span>php<span class="w"> </span>occ<span class="w"> </span>memories:index
|
||
|
|
</span><span id="__span-0-2"><a id="__codelineno-0-2" name="__codelineno-0-2" href="#__codelineno-0-2"></a><span class="c1"># ^^^ <-- this is required</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<p>If you are using Nextcloud AIO, see <a href="https://github.com/nextcloud/all-in-one#how-to-run-occ-commands">this documentation</a>.</p>
|
||
|
|
<div class="admonition warning">
|
||
|
|
<p class="admonition-title">OCCWeb</p>
|
||
|
|
<p>The OCCWeb app is deprecated, and will not work with Memories. You must use the <code>occ</code> command line.</p>
|
||
|
|
</div>
|
||
|
|
<h3 id="usage-of-tmpfs">Usage of tmpfs</h3>
|
||
|
|
<p>If you are using <code>tmpfs</code> (e.g. for the Recognize app), make sure the temp directory is set to executable. With Docker Compose, your <code>docker-compose.yml</code> should look like this:</p>
|
||
|
|
<div class="language-yaml highlight"><pre><span></span><code><span id="__span-1-1"><a id="__codelineno-1-1" name="__codelineno-1-1" href="#__codelineno-1-1"></a><span class="nt">app</span><span class="p">:</span>
|
||
|
|
</span><span id="__span-1-2"><a id="__codelineno-1-2" name="__codelineno-1-2" href="#__codelineno-1-2"></a><span class="w"> </span><span class="l l-Scalar l-Scalar-Plain">...</span>
|
||
|
|
</span><span id="__span-1-3"><a id="__codelineno-1-3" name="__codelineno-1-3" href="#__codelineno-1-3"></a><span class="w"> </span><span class="l l-Scalar l-Scalar-Plain">tmpfs</span><span class="p p-Indicator">:</span>
|
||
|
|
</span><span id="__span-1-4"><a id="__codelineno-1-4" name="__codelineno-1-4" href="#__codelineno-1-4"></a><span class="w"> </span><span class="p p-Indicator">-</span><span class="w"> </span><span class="l l-Scalar l-Scalar-Plain">/tmp:exec</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<p><code>tpmfs</code> is automatically configured when using Nextcloud AIO v7.0.0.</p>
|
||
|
|
<div class="admonition tip">
|
||
|
|
<p class="admonition-title">Changing the binary temp directory</p>
|
||
|
|
<p>Alternatively, you may change the temp directory used for binary files to a different directory that is not mounted as <code>tmpfs</code>, and allows the executable bit to be set. Use this option with caution.</p>
|
||
|
|
<div class="language-bash highlight"><pre><span></span><code><span id="__span-2-1"><a id="__codelineno-2-1" name="__codelineno-2-1" href="#__codelineno-2-1"></a>occ<span class="w"> </span>config:system:set<span class="w"> </span>memories.exiftool.tmp<span class="w"> </span>--value<span class="w"> </span>/path/to/temp/dir
|
||
|
|
</span></code></pre></div>
|
||
|
|
</div>
|
||
|
|
<h2 id="issues-with-nixos">Issues with NixOS</h2>
|
||
|
|
<h3 id="background-index-fails">Background index fails</h3>
|
||
|
|
<p>When using the NixOS modules system for installation the indexer may fail on execution. In case the error is either <code>perl not found</code> or <code>failed to run exiftool: ...</code> it might be that the created <code>nextcloud-cron</code> services does not have access to a perl interpreter.</p>
|
||
|
|
<p>In that case adding perl to the path of the <code>nextcloud-cron</code> service might solve the issue.
|
||
|
|
It can be archived by adding the following snippet to the <code>configuration.nix</code></p>
|
||
|
|
<div class="language-nix highlight"><pre><span></span><code><span id="__span-3-1"><a id="__codelineno-3-1" name="__codelineno-3-1" href="#__codelineno-3-1"></a>systemd<span class="o">.</span>services<span class="o">.</span><span class="ss">nextcloud-cron</span> <span class="o">=</span> <span class="p">{</span>
|
||
|
|
</span><span id="__span-3-2"><a id="__codelineno-3-2" name="__codelineno-3-2" href="#__codelineno-3-2"></a> <span class="ss">path</span> <span class="o">=</span> <span class="p">[</span>pkgs<span class="o">.</span>perl<span class="p">];</span>
|
||
|
|
</span><span id="__span-3-3"><a id="__codelineno-3-3" name="__codelineno-3-3" href="#__codelineno-3-3"></a><span class="p">};</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<h2 id="reverse-geocoding-places">Reverse Geocoding (Places)</h2>
|
||
|
|
<p>You need to have a MySQL / MariaDB / Postgres database for reverse geocoding to work. SQLite is not supported.</p>
|
||
|
|
<h3 id="planet-db-download-fails">Planet DB download fails</h3>
|
||
|
|
<p>If the planet DB download does not complete via the admin interface, you need to use the OCC command line, or increase the connection timeout values for your PHP/HTTP servers.</p>
|
||
|
|
<div class="language-bash highlight"><pre><span></span><code><span id="__span-4-1"><a id="__codelineno-4-1" name="__codelineno-4-1" href="#__codelineno-4-1"></a>occ<span class="w"> </span>memories:places-setup
|
||
|
|
</span></code></pre></div>
|
||
|
|
<h3 id="error-incorrect-string-value">Error: Incorrect string value</h3>
|
||
|
|
<p>If you get this error (or an <code>Incorrect datetime value</code> error), it is likely that your database is not using the <code>utf8mb4</code> character set. Since the reverse geocoding database contains characters in various languages, it is necessary to use <code>utf8mb4</code> to store them. To fix this, you need to convert your database to use <code>utf8mb4</code>.</p>
|
||
|
|
<p>You can also try changing <code>/etc/myt.cnf</code> in your MySQL/MariaDB server to use <code>utf8mb4</code> by default:</p>
|
||
|
|
<div class="language-ini highlight"><pre><span></span><code><span id="__span-5-1"><a id="__codelineno-5-1" name="__codelineno-5-1" href="#__codelineno-5-1"></a><span class="na">init_connect</span><span class="o">=</span><span class="s">'SET NAMES utf8mb4 COLLATE utf8mb4_unicode_ci'</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<p>Restart your database server after making this change.</p>
|
||
|
|
<h2 id="transcoding">Transcoding</h2>
|
||
|
|
<p>Memories transcodes videos on the fly per-user. This saves space, but requires reasonably good hardware, preferably with hardware acceleration. Check the troubleshooting section <a href="/hw-transcoding/#troubleshooting">here</a>.</p>
|
||
|
|
<h2 id="reset">Reset</h2>
|
||
|
|
<p>If you want to completely reset Memories (e.g. for database trouble), uninstall it from the app store, then run the following SQL on your database to clean up any data.
|
||
|
|
Note that this can have unintended consequences such as some files appearing as duplicates in the mobile app when you reinstall Memories.</p>
|
||
|
|
<div class="language-sql highlight"><pre><span></span><code><span id="__span-6-1"><a id="__codelineno-6-1" name="__codelineno-6-1" href="#__codelineno-6-1"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">oc_memories</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-2"><a id="__codelineno-6-2" name="__codelineno-6-2" href="#__codelineno-6-2"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">oc_memories_livephoto</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-3"><a id="__codelineno-6-3" name="__codelineno-6-3" href="#__codelineno-6-3"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">oc_memories_mapclusters</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-4"><a id="__codelineno-6-4" name="__codelineno-6-4" href="#__codelineno-6-4"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">oc_memories_places</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-5"><a id="__codelineno-6-5" name="__codelineno-6-5" href="#__codelineno-6-5"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">oc_memories_planet</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-6"><a id="__codelineno-6-6" name="__codelineno-6-6" href="#__codelineno-6-6"></a><span class="k">DROP</span><span class="w"> </span><span class="k">TABLE</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">memories_planet_geometry</span><span class="p">;</span>
|
||
|
|
</span><span id="__span-6-7"><a id="__codelineno-6-7" name="__codelineno-6-7" href="#__codelineno-6-7"></a><span class="k">DROP</span><span class="w"> </span><span class="k">INDEX</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">memories_parent_mimetype</span><span class="w"> </span><span class="k">ON</span><span class="w"> </span><span class="n">oc_filecache</span><span class="p">;</span><span class="w"> </span><span class="cm">/* MySQL */</span>
|
||
|
|
</span><span id="__span-6-8"><a id="__codelineno-6-8" name="__codelineno-6-8" href="#__codelineno-6-8"></a><span class="k">DELETE</span><span class="w"> </span><span class="k">FROM</span><span class="w"> </span><span class="n">oc_migrations</span><span class="w"> </span><span class="k">WHERE</span><span class="w"> </span><span class="n">app</span><span class="o">=</span><span class="s1">'memories'</span><span class="p">;</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<p>On Postgres, the syntax for dropping the index is:</p>
|
||
|
|
<div class="language-sql highlight"><pre><span></span><code><span id="__span-7-1"><a id="__codelineno-7-1" name="__codelineno-7-1" href="#__codelineno-7-1"></a><span class="k">DROP</span><span class="w"> </span><span class="k">INDEX</span><span class="w"> </span><span class="k">IF</span><span class="w"> </span><span class="k">EXISTS</span><span class="w"> </span><span class="n">memories_parent_mimetype</span><span class="p">;</span>
|
||
|
|
</span></code></pre></div>
|
||
|
|
<div class="admonition warning">
|
||
|
|
<p class="admonition-title">Reinstallation</p>
|
||
|
|
<p>The reset will clean up all data associated with Memories. While this is safe and will not delete your files, it can sometimes have unintended side effects, such as some files appearing as duplicates in the mobile apps when you reinstall. Try running <code>occ memories:index --force</code> before attempting a reset.</p>
|
||
|
|
</div>
|
||
|
|
<h3 id="instruction-set-change">Instruction set change</h3>
|
||
|
|
<p>If you move from x86 to ARM or vice versa, you need to reset the paths to the architecture specific binaries.</p>
|
||
|
|
<div class="language-bash highlight"><pre><span></span><code><span id="__span-8-1"><a id="__codelineno-8-1" name="__codelineno-8-1" href="#__codelineno-8-1"></a>occ<span class="w"> </span>config:system:delete<span class="w"> </span>memories.exiftool
|
||
|
|
</span><span id="__span-8-2"><a id="__codelineno-8-2" name="__codelineno-8-2" href="#__codelineno-8-2"></a>occ<span class="w"> </span>config:system:delete<span class="w"> </span>memories.vod.path
|
||
|
|
</span><span id="__span-8-3"><a id="__codelineno-8-3" name="__codelineno-8-3" href="#__codelineno-8-3"></a>occ<span class="w"> </span>config:system:delete<span class="w"> </span>memories.vod.ffmpeg
|
||
|
|
</span><span id="__span-8-4"><a id="__codelineno-8-4" name="__codelineno-8-4" href="#__codelineno-8-4"></a>occ<span class="w"> </span>config:system:delete<span class="w"> </span>memories.vod.ffprobe
|
||
|
|
</span><span id="__span-8-5"><a id="__codelineno-8-5" name="__codelineno-8-5" href="#__codelineno-8-5"></a>occ<span class="w"> </span>maintenance:repair
|
||
|
|
</span></code></pre></div>
|
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</article>
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