43 lines
1.8 KiB
Markdown
43 lines
1.8 KiB
Markdown
---
|
|
title: "Troubleshooting Sanitization"
|
|
description: "This guide describes and helps users sanitize provided files to hide privacy related values for troubleshooting"
|
|
lead: "This guide describes and helps users sanitize provided files to hide information for privacy."
|
|
date: 2022-09-16T14:21:05+10:00
|
|
draft: false
|
|
images: []
|
|
menu:
|
|
reference:
|
|
parent: "guides"
|
|
weight: 220
|
|
toc: true
|
|
aliases:
|
|
- /r/sanitize
|
|
---
|
|
|
|
Some users may wish to hide their domain in files provided during troubleshooting. While this is discouraged, if a user
|
|
decides to perform this action it's critical for these purposes that you hide your domain in a very specific
|
|
way. Most editors allow replacing all instances of a value, utilizing this is essential to making troubleshooting
|
|
possible.
|
|
|
|
## General Rules
|
|
|
|
1. Only replace the purchased portion of domains:
|
|
- For example if you have `auth.abc123.com` and `app.abc123.com` they
|
|
should become `auth.example.com` and `app.example.com`, i.e. replace all instances of `abc123.com` with `example.com`.
|
|
2. Make sure value replaced is replaced with a unique value:
|
|
- For example if you replace `abc123.com` with `example.com` DO NOT replace any other value other than `abc123.com` with
|
|
`example.com`. The same rule applies to IP addresses, usernames, and groups.
|
|
3. Make sure the value replaced is replaced across logs, configuration, and any references:
|
|
- For example if you replace `abc123.com` with `example.com` in your configuration, make exactly the same replacement
|
|
for the log files.
|
|
4. Make sure this consistency is followed for all communication regarding a single issue.
|
|
|
|
## Multiple Domains
|
|
|
|
*__Replacement Value:__* `example#.com` (where `#` is a unique number per domain)
|
|
|
|
In instances where there are multiple domains it's recommended these domains are replaced with `example1.com`,
|
|
`example2.com`, etc.
|
|
|
|
## Specific Values
|