100 lines
4.0 KiB
Markdown
100 lines
4.0 KiB
Markdown
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---
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title: "Troubleshooting"
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description: "This guide describes and helps users provide information during troubleshooting including sanitization etc"
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lead: "This guide describes and helps users provide troubleshooting information."
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date: 2023-05-01T11:30:07+10:00
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draft: false
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images: []
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menu:
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reference:
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parent: "guides"
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weight: 220
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toc: true
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aliases:
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- /r/sanitize
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- /r/troubleshoot
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- /r/troubleshooting
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---
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## Frequently Asked Questions
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See the [Frequently Asked Questions](frequently-asked-questions.md) reference guide for links to frequently asked
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question documentation.
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## Logs
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It's really important when troubleshooting and even more important when reporting a bug that users provide complete
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log files. In addition the [log level](../../configuration/miscellaneous/logging.md#level) should always be set to
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`debug` at minimum, if not `trace`.
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Complete logs means at minimum from the [log severity line](#log-severity-line) until the actual issue occurs. Though
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more than this may be included at the users discretion.
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### Large Amount of Logs
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In instances where the logs are substantial we will accept truncated logs. There are however some very intentional rules
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about truncation of logs.
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1. You must show more than 1 minute of logs prior to the issue occurring (i.e. show every log line )
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2. The level rule still applies.
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3. You must show:
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1. The [log severity line](#log-severity-line).
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2. The [listening line](#listening-line) and the 10 log lines which follow this line.
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3. The lines between these two lines, which should also include the [starting line](#starting-line).
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4. No warning or error that is potentially related to the issue should be truncated.
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### Important Log Lines
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The following log lines are important and are referenced by other sections of this document.
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#### Log Severity Line
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The log severity line will have a message which is similar to the following examples:
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- `Log severity set to debug`
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- `Log severity set to trace`
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#### Starting Line
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The starting line will have a message which is similar to the following examples:
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- `Authelia v4.37.5 is starting`
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- `Authelia v4.38.0 is starting`
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- `Authelia untagged-v4.38.0 (master, 50d8b4a) is starting`
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#### Listening Line
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The listening line will have a message which is similar to the following examples:
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- `Listening for non-TLS connections on '0.0.0.0:9091' path '/'`
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- `Listening for TLS connections on '0.0.0.0:9091' path '/'`
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- `Listening for non-TLS connections on ':9091' path '/'`
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- `Listening for non-TLS connections on ':9091' path '/' and '/authelia'`
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## Sanitization
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Some users may wish to hide their domain in files provided during troubleshooting. While this is discouraged, if a user
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decides to perform this action it's critical for these purposes that you hide your domain in a very specific
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way. Most editors allow replacing all instances of a value, utilizing this is essential to making troubleshooting
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possible.
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### General Rules
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1. Only replace the purchased portion of domains:
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- For example if you have `auth.abc123.com` and `app.abc123.com` they
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should become `auth.example.com` and `app.example.com`, i.e. replace all instances of `abc123.com` with `example.com`.
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2. Make sure value replaced is replaced with a unique value:
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- For example if you replace `abc123.com` with `example.com` DO NOT replace any other value other than `abc123.com` with
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`example.com`. The same rule applies to IP addresses, usernames, and groups.
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3. Make sure the value replaced is replaced across logs, configuration, and any references:
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- For example if you replace `abc123.com` with `example.com` in your configuration, make exactly the same replacement
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for the log files.
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4. Make sure this consistency is followed for all communication regarding a single issue.
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### Multiple Domains
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*__Replacement Value:__* `example#.com` (where `#` is a unique number per domain)
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In instances where there are multiple domains it's recommended these domains are replaced with `example1.com`,
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`example2.com`, etc.
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